Shipment Time
Upon completion of the order and confirmation of payment, we will arrange for shipment as soon as possible, the goods will normally be shipped within 1 working day (excluding weekends and holidays).
- If your order is a pre-order, the lead time will depend on the delivery date and we will arrange for shipment as soon as possible upon arrival.
Order Delivery Status
Orders that have not yet been shipped will be shipped as Unfulfilled ; they will be updated to Shipped when they are shipped.
- If you would like to know the status of your order, please feel free to contact us through website message or Whatsapp
Delivery Methods and Shipping Charges
We offer a variety of delivery options to satisfy our customers' needs, with free shipping or shipping charges based on the amount of the order.
- Bulky items may be delivered by means other than SF Express, we will contact you to confirm the delivery date and time.
- Some items not support international shipment
順豐速運 - 送上門 / 合作點自取 (香港)
訂單折實金額滿 HK$350,至香港地址 / 順豐合作點 可享免運費;未滿 HK$350 則需於結帳時支付 HK$30 (費用包括包裝物料,處理及運送費用)
除送上門,順豐速運更可送到合作點自取,包括OK 便利店、7-11 便利店 及 SHELL油站,可按需要選擇合適地點。
當貨品送達合作點後會有電話短訊通知,請按照指示取貨。
派送所需時間:送上門 - 出貨起計約 0.5 - 2 個工作天, 合作點 - 出貨起計約 1 - 2 個工作天
取貨備註:
- 部份自取點設有存貨限制,若尺寸超過上限的包裹將會被轉運至就近的順豐服務中心或順豐站,並根據您的要求重新派送。
- 如閣下未能於指定時間完成提取,需繳付服務費用
- 客人需於通知取件短訊發出起 3 天內到自取點提取快件,逾期的快件由順豐速運回收。客人請致電客戶服務熱線,重新安排取件。
S.F. Express - S.F. Store, EF Locker Pickup (Hong Kong)
For orders of HK$200 or above, free shipping for S.F. Store or EF locker pick-up; for orders below HK$200, HK$20 will be charged at checkout (including packaging materials, handling and delivery charges).
You will be notified by SMS when the product arrives at the pick-up point, please follow the instructions to pick up the goods
Delivery time: 0.5 - 2 working days from the time of shipment.。
Remark:
- Some of the pick-up points have stock limit, if the size of the parcels exceeds the limit, the parcels will be forwarded to the nearest S.F. Service Center or S.F. Station and will be redelivered according to your request.
- If you are unable to complete the pickup at the designated time, you will be required to pay the service fee
- Guests are required to pick up their shipments at the pick-up point within 3 days from the date of the notification of pick-up SMS, late shipments will be collected by SF Express. Please call our Customer Service Hotline to rearrange the pickup.
S.F. Express - Home Delivery, S.F. Store, EF Locker Pickup (Macau)
For orders of HK$500 or above, free shipping for door-to-door delivery, S.F. Station or EF locker pick-up; for orders below HK$500, HK$30 will be charged at checkout (including packaging materials, handling and delivery charges).
You will be notified by SMS when the product arrives at the pick-up point, please follow the instructions to pick up the goods
Delivery time: 1 - 2 working days from the time of shipment.。
Remark:
- Some of the pick-up points have stock limit, if the size of the parcels exceeds the limit, the parcels will be forwarded to the nearest S.F. Service Center or S.F. Station and will be redelivered according to your request.
- If you are unable to complete the pickup at the designated time, you will be required to pay the service fee
- Guests are required to pick up their shipments at the pick-up point within 3 days from the date of the notification of pick-up SMS, late shipments will be collected by SF Express. Please call our Customer Service Hotline to rearrange the pickup.
S.F. Express - Home Delivery, S.F. Store Locations (Taiwan)
Delivered to door, or picked up at S.F. pick up point; Shipping fee HK$50 (including packing materials, handling and transportation costs)
Battery are not accepted
Must download mobile app EZ WAY for registration
You will be notified by phone SMS when the goods arrive at pick-up point, please follow the instructions to pick up the goods
Delivery time: 3 - 4 working days from the time of shipment.
Remark:
- Some of the pick-up points have stock limit, if the size of the parcels exceeds the limit, the parcels will be forwarded to the nearest S.F. Service Center or S.F. Station and will be redelivered according to your request.
- If you are unable to complete the pickup at the designated time, you will be required to pay the service fee
- Guests are required to pick up their shipments at the pick-up point within 3 days from the date of the notification of pick-up SMS, late shipments will be collected by SF Express. Please call our Customer Service Hotline to rearrange the pickup.
S.F. Express Tracking : Please click here link to the official website of S.F. Express
Hong Kong Post - EC Ship
Orders with a discounted amount of HK$60 or above can enjoy free EC Ship Pickup Service; for orders below HK$60, a shipping fee of HK$10 will be charged at checkout.
Hongkong Post has a number of pick-up points, including Post Offices, iPostal Stations or 7-11 Store. Customers can choose the appropriate pick-up point according to their needs.
Delivery Time: 2 - 5 working days from the time of shipment.
Tracking : Please click here link to Hongkong Post website Customers are required to pick up within 2 days from the date of the notification SMS. Otherwise, shipments will be returned to us after 1-2 weeks. Please contact us to arrange reshipment (shipping fee applies).
Remark
If the items in an order have different shipping dates, the system will recognize that all the items will be shipped together when they arrive. If you would like to split your order for earlier shipment, please contact us to make arrangements. Separate shipments may be subject to additional shipping charges.
In case of bad weather or special circumstances, the delivery service may be delayed, the actual situation is subject to the arrangement of the transportation company.
In case of any dispute, the decision of HKEQUIPMENT COMPANY LIMITED shall be final.
If you have any enquiries, please feel free to contact us through our website messaging system or the following methods: